Arizona IT Help Desk Specialist
Job Summary
Providing remote technical support for clinical and business systems, the full-time Arizona IT Help Desk Specialist will resolve issues via phone, self-service tickets, and email while collaborating with team members to ensure effective system and device support.
Key responsibilities
- Diagnose and troubleshoot hardware and software issues, providing timely technical resolutions
- Collaborate with the IT Service Center team to manage ticket assignments and share knowledge effectively
- Communicate with customers regarding issue status and provide quality updates to ensure satisfaction
Required qualifications
- High School Diploma or GED is required; a 2-year degree in computer science or related field is preferred
- CompTIA A+ certification is preferred
- 1-2 years of experience in a customer service-oriented environment is required
- Experience using a Windows-based computer is required
- 1 year of experience working with a ticketing platform for tracking and resolving needs is preferred
Complete Job Description
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