Arizona Licensed Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service and Sales Representative.

Key Responsibilities

• Respond to customer interactions regarding billing, policy coverage, and policy changes through various contact channels
• Accept ownership of customer requests to ensure complete satisfaction and provide high-touch customer experiences
• Collaborate with partners and stay informed about organizational processes to assist customers while adhering to regulations

Required Qualifications

• Property & Casualty Producer's License or willingness to obtain it after offer acceptance
• Working skills developed through formal training or relevant work experience
• Ability to assess straightforward problems using standard procedures
• Moderate degree of guidance required while working within established procedures
• Willingness to participate in training and development opportunities to enhance customer service skills