Arizona Licensed Call Center Manager

Job Summary

A company is looking for a Senior Manager, Contact Operations.

Key Responsibilities

• Manage operations and staff of the Central Scheduling department to meet departmental goals and maximize service utilization
• Ensure efficient operation of the Contact Center, improving workflow and customer satisfaction while meeting performance targets
• Conduct ongoing analysis of department productivity and implement process improvements to achieve quality goals

Required Qualifications

• Bachelor's degree
• Five years of experience in a consumer-centric organization managing large teams, including three years in a contact center or medical environment
• Experience leading multiple teams and driving process improvements
• Strong computer skills and functional knowledge of systems and applications
• Knowledge of medical scheduling and terminology is preferred