Arizona Licensed Client Services Manager

Job Summary

A company is looking for a Client Services Manager II.

Key Responsibilities

• Lead delivery of XaaS service entitlements across assigned client portfolios
• Govern and track client service health, including performance metrics and incident response
• Act as the primary point of contact for all XaaS clients, fostering strong relationships to drive retention and service expansion

Required Qualifications

• 7+ years of IT service delivery experience, with at least 3+ years in Managed Services program management
• Experience working with public sector clients and managing US-based support requirements
• Deep expertise in XaaS models, including HPE GreenLake and Dell APEX
• Strong program management skills, capable of tracking multiple OEM-specific service requirements
• High-level understanding of IT infrastructure and cloud services