Arizona Licensed Customer Service Agent

Job Summary

Seeking an Arizona Licensed Customer Service Agent, the full-time remote Customer Service Representative will assist customers with problem-solving, provide tech support, and collaborate with back-office teams while gaining exposure to various job roles and learning opportunities.

Key responsibilities

• Assist customers through multiple channels (chat, email, MS Teams) to resolve issues and provide concierge-level care
• Collaborate with back-office teams to handle escalations and improve customer service processes
• Engage in continuous learning and training on various platforms, including Microsoft 365 and cloud technologies

Required qualifications

• Knowledge of Windows, Mac, or Linux operating systems
• 1+ years of support help desk experience
• Experience with troubleshooting and problem-solving
• Customer support knowledge
• Ability to adapt approach based on customer needs