Arizona Licensed Customer Service Supervisor

Job Summary

Leading a remote team of Insurance Professionals, the full-time Arizona Licensed Customer Service Supervisor will coach and develop staff while ensuring exceptional service and operational efficiency in a fast-paced environment.

Key responsibilities:

• Mentor and manage a team of 15-18 Insurance Professionals, monitoring performance and providing feedback
• Oversee daily operations, including scheduling and workload distribution, while handling escalations effectively
• Collaborate with leadership to identify process improvements and enhance team engagement and performance

Required qualifications:

• Bachelor's degree or High School Diploma/GED
• 2+ years of progressive Contact Center experience
• Proven supervisory experience with the ability to coach and develop team members
• Ability to obtain a Property & Casualty insurance license within 90 days
• Proficiency with Microsoft Office Suite and familiarity with telephony/workforce management systems