Arizona Licensed Escalations Team Lead

Job Summary

A company is looking for a Member & Provider Escalations Team Lead.

Key Responsibilities

• Hire and manage a team, overseeing performance management and development
• Monitor team outcomes and operational KPIs, conducting root-cause analysis as needed
• Lead team communications and foster an inclusive culture aligned with company values

Required Qualifications

• 2+ years experience in a customer service or escalations environment
• 1+ years healthcare and/or insurance experience
• 2+ years of direct people management experience
• 1+ years experience using data and metrics to drive improvements
• 1+ years managing projects