Arizona Licensed Pharmacy Supervisor

Job Summary

A company is looking for a Supervisor, Pharmacy Operations/Call Center.

Key Responsibilities

• Leads and supervises a team of pharmacy service representatives and operations staff
• Ensures compliance with CMS regulations regarding call handling metrics and staffing coverage
• Assists pharmacy leadership with KPI reporting and program audits

Required Qualifications

• At least 5 years of experience in health care, preferably in a health-related call center environment
• Knowledge of prescription drug products and medical/pharmacy terminology
• Experience in designing and evaluating call center productivity metrics
• Proficiency in Microsoft Office suite and applicable software programs
• Supervisory/leadership experience preferred