Arizona Licensed Provider Advocate

Job Summary

Working remotely in Arizona, the full-time Provider Advocate will serve as the primary point of contact for healthcare providers, resolving issues efficiently through calls and chats while navigating multiple systems and promoting digital self-service tools.

Key responsibilities

• Advocate for providers by demonstrating accountability and ownership to resolve issues
• Manage provider interactions across multiple channels, including calls, chats, and emails
• Research and resolve complex prior authorization and claim issues to prevent repeat inquiries and enhance provider satisfaction

Required qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience analyzing and solving customer concerns
• Experience with computer and Windows PC applications, including the ability to navigate new systems
• Ability to work full-time (40 hours/week) with flexibility for varying shifts during business hours