Arizona Licensed Systems Technician

Job Summary

Providing frontline technical support, the full-time Arizona Licensed Systems Technician will manage client inquiries related to personal computers, printers, Microsoft 365, and connectivity issues, with responsibilities carried out onsite, remotely, or at client locations as needed.

Key responsibilities:

• Serve as the first point of contact for client support requests and manage ticket resolution in accordance with service level agreements (SLAs)
• Troubleshoot and resolve technical issues for end-user devices and Microsoft 365 applications, escalating complex problems as necessary
• Document all technical work and contribute to knowledge base articles to enhance service delivery and client experience

Required qualifications:

• Associate degree in Computer Science, Information Technology, or a related field preferred, or equivalent experience
• 1-3 years of experience in technical support or related IT support roles
• Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals certifications preferred
• Experience supporting Microsoft operating systems and Microsoft 365 applications
• Valid driver's license