Arizona Service Center Representative

Job Summary

A company is looking for a Service Center Representative.

Key Responsibilities

• Handle inbound and outbound customer inquiries related to health insurance, documenting and responding according to established policies
• Prepare correspondence and documents in response to customer inquiries while meeting departmental performance standards
• Collaborate with team members and other departments to ensure outstanding customer service and timely issue resolution

Required Qualifications

• High school diploma/GED or equivalent working knowledge
• Up to one year of experience in a high-paced contact center environment, preferably in healthcare or managed care
• Ability to use technology tools for research and customer inquiries
• Excellent organizational and time management skills
• Bilingual candidates preferred; an Associate's degree and additional experience are also preferred