Arkansas Customer Support Specialist

Job Summary

To provide exceptional customer service, the remote Arkansas Customer Support Specialist will manage customer inquiries, resolve issues related to orders, and ensure a seamless experience for clients while working full-time.

Key Responsibilities:

• Respond to customer support tickets and manage high-volume phone calls regarding existing and new orders
• Document issues in Confluence and address queries from customers and internal departments
• Visit court dockets for information on case filings and perform other job-related duties as assigned

Required Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Technology driven with experience in Microsoft Outlook, Excel, Word, and phone systems
• Ability to read, write, and speak English fluently
• Typing speed of at least 55 wpm
• Experience with document manipulation and the ability to maintain accuracy under stress