Arkansas Licensed Call Center Representative

Job Summary

A company is looking for a Call Center Representative to support insurance and healthcare operations remotely in Arkansas.

Key Responsibilities

• Handle inbound calls from providers regarding Credentialing Verification Organization (CVO) and Provider Enrollment
• Document interactions by creating a Customer Tracking Number (CTN) for each call
• Escalate complex issues to management as necessary and contribute to team goals

Required Qualifications

• High school diploma or equivalent (G.E.D.) required
• 1-2 years of experience in a contact or call center environment
• Background in healthcare or familiarity with healthcare operations is preferred
• Experience with call center platforms such as CXone or Avaya is a plus
• Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and Teams