Arkansas Licensed Call Center Representative

Job Summary

A company is looking for a Call Center Representative - Remote Arkansas.

Key Responsibilities

• Handle inbound calls from providers regarding CVO/Provider Enrollment
• Create CTN for each call as a record and escalate concerns to management as needed
• Guide providers in navigating the GAMMIS system and advise on application statuses

Required Qualifications and Education

• High School Diploma or equivalent; may hold a 2-year post-high school degree or bachelor's degree
• Prior office or clerical experience preferred
• 1-2 years of experience in a contact (call) center; familiarity with call center software is a plus
• Ability to access information using a laptop and basic understanding of Microsoft Office products
• Ability to follow procedural guidelines with limited instructions from leadership