Arkansas Tech Support Specialist

Job Summary

A company is looking for an Internet Tech Support Specialist.

Key Responsibilities

• Assist customers with troubleshooting and incident creation for broadband internet issues
• Create and update trouble tickets while navigating multiple systems
• Provide excellent customer service and implement feedback to meet performance objectives

Required Qualifications

• Associate's Degree in a technical discipline or equivalent experience
• 2-3 years of technical/telephony experience, or 5+ years of directly related telephony experience
• General knowledge of telecommunication products and services
• Technical aptitude for troubleshooting customer issues
• Ability to work in a high-intensity, stressful environment