Assistant Director of Client Services
Job Summary
To enhance end-user IT services, the full-time salaried Assistant Director of Client Services will oversee service operations, manage a team, and ensure the delivery of reliable technology support for faculty, staff, and students at VIMS.
Key responsibilities
- Serve as the senior escalation point for complex service issues, ensuring timely resolution and clear communication
- Lead the development and improvement of operational practices, including service desk workflows and training programs
- Coordinate vendor management and procurement processes for end-user technology and support services
Required qualifications
- Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience
- Minimum of five years of experience in IT client services or end-user computing, with supervisory experience
- Hands-on knowledge of endpoint lifecycle management for Windows and macOS environments
- Ability to communicate technical concepts to both technical and non-technical stakeholders
- Experience in defining and maintaining service standards and operational processes
Complete Job Description
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