Assistant Director of Guest Services

Job Summary

Leading a diverse team of service professionals, the full-time Assistant Director of Guest Services will drive operational excellence and colleague engagement while managing guest care functions remotely from select states across the U.S.

Key responsibilities:

• Manage a Guest Services Leadership Team, overseeing performance, development, and hiring of over 200 colleagues
• Drive continuous improvement and service consistency across the Americas region while supporting global initiatives
• Create a culture of care and growth, fostering an environment of accountability and collaboration among team members

Required qualifications:

• 5+ years of prior leadership experience required
• 3+ years of experience in a metrics-driven role preferred
• High School diploma or GED required; Bachelor's degree in business or related field preferred
• CPR & First Aid Certification preferred
• 1 year experience with Hyatt systems and 3 years with Microsoft applications preferred