Assistant Director of Help Hub Operations

Job Summary

As part of the Student Success team, the full-time salaried Assistant Director of Help Hub Operations will manage on-campus and remote services, ensuring holistic support for students while collaborating with staff to address various student needs.

Key responsibilities

• Oversee the management of Help Hub staff and services, ensuring effective support for student inquiries
• Collaborate with various departments to facilitate integrated support systems for students
• Adapt to flexible scheduling, including evening and weekend shifts as necessary

Required qualifications

• Bachelor's degree or equivalent; Master's degree preferred
• Prior experience managing in-person and remote teams
• Proficiency in PeopleSoft, EAB Navigate, Canvas, Microsoft Office, and Google Suite
• Ability to maintain confidentiality with sensitive information
• Successful completion of a criminal background check