Assistant Manager Supervisor Customer Support

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Thu, Feb 08, 2024

Job Category: Customer Service

Job Summary

A company is looking for an Assistant Manager/Supervisor, Customer Support.

Key Responsibilities:

Overseeing a team of 10-20 Tier 1 Support Agents and guiding them to continued success within their current role and future career aspirations
Meeting with direct reports regularly through 1-on-1 and Team meetings
Taking part in the continued development of policies and processes within Ops, leading projects, and hiring and onboarding future Tier 1 Support Agents

Required Qualifications:

Good standing within current role
Experience providing support through at least one of the following support channels: Email, Chat, or Phones
Familiarity with Google Sheets or Excel
Past coaching or management experience in a support environment
Experience in at least 2 support channels (Email, Chat, and Phones)

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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