Assistant Operations Manager

Job Summary

A company is looking for an Assistant Manager of Operations.

Key Responsibilities

• Support team leadership and development through coaching and performance evaluation
• Manage operational tasks, ensuring timely responses to customer inquiries and maintaining support schedules
• Analyze data to assist in strategic decision-making and recommend policy changes for departmental improvement

Required Qualifications

• Background in customer operations with proven leadership skills
• Experience in operational management and team development
• Proficiency in data analysis and strategic planning
• Ability to collaborate across departments and resolve conflicts
• Experience in customer service excellence and maintaining quality standards