Assistant Operations Manager

Job Summary

Supporting the daily operations of the Case Management team, the full-time Assistant Operations Manager will manage referral intake, file organization, and mail distribution while ensuring high-quality service delivery in a remote environment.

Key responsibilities:

• Manage referral intake and assignment, including referencing referral maps
• Perform file setup, organization, and maintenance within internal systems
• Process incoming and outgoing mail, including report and invoice distribution

Required qualifications:

• High school diploma or equivalent (required)
• Experience in administrative, product support, customer service, or similar roles
• Experience with billing, data entry, or healthcare-related workflows (preferred)
• Ability to multitask and prioritize effectively
• Strong communication and customer service skills