Assistant Team Manager

Job Summary

Supporting high-impact social media moderation and community management projects, the full-time Assistant Team Manager will assist in daily operations, team support, and community engagement while working remotely.

Key responsibilities

• Assist the Project Manager in executing daily operations for social media moderation and community management projects
• Conduct quality assurance reviews and deliver feedback to moderators while maintaining documentation and tracking performance metrics
• Prepare reports for clients, represent team performance in calls, and contribute to client strategy sessions

Required qualifications

• 2+ years of experience in social media moderation, community management, or support operations
• Strong familiarity with platforms such as Reddit, Discord, Instagram, Facebook, X/Twitter, and TikTok
• Understanding of moderation strategies, community standards, and trust & safety protocols
• Experience working in remote, fast-paced environments with distributed teams
• Proficient in tools such as Zendesk, Sprinklr, Asana, or Trello (preferred)