Associate Access Specialist

Job Summary

A company is looking for an Associate Access Specialist to provide service to patients and providers through phone calls while scheduling appointments and addressing customer needs.

Key Responsibilities

• Answers calls efficiently for multiple areas while ensuring accurate assistance to customer requests
• Schedules patient appointments and prioritizes health concerns according to urgency
• Documents customer information and communicates with clinic staff and providers

Required Qualifications

• High School Diploma or GED
• 1 year of relevant work experience
• Basic knowledge of patient scheduling and call center etiquette
• Fundamental awareness of customer service principles
• Ability to handle patient or provider calls professionally