Associate Account Director

Job Summary

Focusing on customer engagement and renewal health across SMB accounts, the full-time remote Associate Account Director will manage GRR and NRR targets, identify growth opportunities, and collaborate with a Customer Success Specialist on account health and product adoption.

Key responsibilities

• Own GRR and NRR goals for a high-volume set of existing SMB accounts
• Manage a high-volume expansion pipeline, ensuring accurate forecasting and documentation in CRM
• Engage customers in renewal and growth conversations, surfacing expansion opportunities as they arise

Required qualifications

• 1-3+ years of experience in SMB account management or expansion sales within a SaaS or B2B environment
• Proven track record of leading and closing renewals, upsell, and cross-sell opportunities
• Highly organized with the ability to manage a large account portfolio effectively
• Experience working cross-functionally in a team-based account model
• Analytical and data-driven, with the ability to identify trends and actionable insights