Associate Account Manager

Job Summary

A company is looking for an Associate Account Manager - AMER.

Key Responsibilities

• Develop and maintain trust-based relationships with customers
• Ensure customer growth and product utilization while identifying opportunities for cross-selling and up-selling
• Act as a communication link between customers and internal teams, addressing issues and ensuring timely service delivery

Required Qualifications

• 3+ years of experience as a Customer Success Manager or Account Manager in the SaaS industry
• Experience with analytical tools and data-driven performance assessments
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Experience collaborating with various teams to drive product utilization and customer retention
• Previous experience in the IDV/IDVaaS industry is a plus