Associate Account Manager

Job Summary

A company is looking for an Associate Account Manager to manage strategic customer relationships and drive long-term account success.

Key Responsibilities

• Own a portfolio of large accounts and develop structured, multi-quarter account plans
• Lead Quarterly Business Reviews (QBRs) and manage escalations to ensure account health
• Collaborate with Technical Success Management to align commercial and technical strategies

Required Qualifications

• 2+ years of experience in a customer-facing role
• Proven experience managing complex, high-value relationships
• Strong analytical skills and ability to use data to inform strategy
• Ability to operate independently in ambiguous environments
• Experience in SaaS or technically complex environments is a plus