Associate Account Manager

Job Summary

A company is looking for an Associate Account Manager responsible for managing a high-volume portfolio of Tier 4 client accounts.

Key Responsibilities

• Serve as the primary point of contact for client accounts and maintain strong client relationships
• Drive account retention and identify upsell and cross-sell opportunities
• Collaborate with internal teams to resolve client needs and maintain accurate account records

Required Qualifications

• Bachelor's degree preferred; equivalent practical experience will be considered
• 2-5+ years in customer success, account management, or retention-focused roles
• Experience working with CRM tools (e.g., Salesforce, Zendesk)
• Analytical mindset with the ability to interpret customer data and trends
• Ability to handle difficult conversations and turn around challenging situations