Associate Account Manager

Job Summary

Driving partner success in a fast-paced environment, the full-time remote Associate Account Manager will manage onboarding, nurture client relationships, and collaborate across teams to ensure partners maximize their use of the platform.

Key responsibilities

• Own the onboarding lifecycle, managing pre-scopes and go-lives for partners
• Balance project management and ongoing account management to support a curated portfolio
• Build long-term relationships through regular contact and quarterly business reviews

Required qualifications

• 2+ years of experience in Account Management, Implementation, or Customer Success
• Strong project management skills with a proven ability to manage timelines and technical configurations
• A customer success mindset focused on helping partners succeed
• Impeccable organization skills to manage multiple moving pieces during onboarding
• Experience in a high-volume SaaS environment or driving retention across an SMB book of business