Associate Account Manager

Job Summary

Supporting the account management team with daily activities, the full-time remote Associate Account Manager will manage an assigned book of business, ensuring customer satisfaction and retention while handling client needs, reporting, and implementation support.

Key responsibilities:

• Complete reporting and data requirements based on client and team needs
• Forge trusting relationships with client operational leadership to ensure satisfaction and retention
• Support research and data activities to resolve escalated client issues, coordinating with internal and external teams

Required qualifications:

• 1-3 years of direct account management experience in healthcare benefits, pharmacy benefits, or commercial health insurance
• Strong knowledge of commercial health insurance and/or pharmacy benefits
• Bachelor's degree or equivalent experience required
• Executive-level communication and interpersonal skills
• Ability to work independently and as part of a cross-functional team