Associate Account Manager

Job Summary

Building and maintaining strong relationships with key stakeholders, the remote Associate Account Manager will ensure client satisfaction and retention while collaborating cross-functionally with various internal teams to drive account growth and provide exceptional service.

Key responsibilities

• Develop and maintain strong client relationships, serving as the main point of contact and ensuring high satisfaction
• Coordinate cross-team efforts and provide feedback to internal teams to align on client needs and product offerings
• Identify upsell opportunities and lead quarterly business reviews to drive account growth and prevent churn

Required qualifications

• 1+ years of experience in account management, client success, or sales, preferably with Payor accounts
• Experience in B2B2C mental health-related industries is highly preferred
• Proficiency with CRM software and data-driven decision-making
• Strong project management skills with the ability to manage multiple accounts simultaneously
• Empathetic and customer-focused, with a genuine interest in improving mental health outcomes