Associate Case Manager

Job Summary

Working remotely, the full-time Associate Case Manager will collaborate with Case Managers to provide access and therapy management services, ensuring efficient operations and exceptional customer service for a portfolio of products.

Key responsibilities

• Verify and re-verify insurance coverage and benefit details through direct contact with payers
• Manage incoming referrals and maintain workflow for sorting and distribution of communications
• Research payer Prior Authorization Processes and support the Case Management Team with necessary documentation

Required qualifications

• Bachelor's Degree required
• 1-2 years of experience in customer service, account management, case management, or healthcare field experience, with rare disease experience preferred
• Knowledge of private payer, Medicare, and Medicaid structures and reimbursement processes
• Experience in a high-volume patient services program preferred
• Self-starter with a passion for rare disease and the company's core values