Associate Client Success Manager

Job Summary

To support a growing team, the full-time Associate Client Success Manager will manage a dedicated book of mid-market clients and assist Senior Client Success Managers with enterprise accounts, focusing on client satisfaction, retention, and engagement in a remote environment.

Key responsibilities

• Serve as the primary point of contact for a specific segment of employer clients, ensuring their satisfaction and successful adoption of the platform
• Assist Senior Client Success Managers with high-level strategy and tactical execution for complex accounts
• Partner with the Marketing team to manage communications and events that drive member engagement

Required qualifications

• 1-3 years of experience in client success, account management, or project management, preferably in healthcare or SaaS
• Confidence in client-facing roles, capable of leading meetings and building rapport with stakeholders
• Strong organizational skills with a detail-oriented approach to execution
• Analytical skills with proficiency in Excel and reporting tools to interpret data for clients
• A passion for making healthcare more affordable and consumer-centric