Associate Client Success Manager

Job Summary

Supporting a portfolio of small districts, the full-time Associate Client Success Manager will manage onboarding, relationship building, and project execution remotely while ensuring client satisfaction and account renewals.

Key responsibilities

• Serve as the primary point of contact for a large portfolio of 100 partners, ensuring consistent engagement and support for renewals
• Lead districts through Panorama's survey process, facilitating setup, launch, and results review while tracking important milestones
• Educate clients on product usage and best practices, gathering feedback to enhance the client experience

Required qualifications

• 1-2 years of experience in customer success or account management
• Proven track record of renewing accounts and building client relationships
• Organized and detail-oriented with the ability to manage multiple priorities independently
• Familiarity with CRM systems such as Salesforce or Gainsight is a plus
• Strong interest in supporting technology for K-12 education and improving student outcomes