Associate Client Success Manager

Job Summary

Driving client success remotely, the full-time Associate Client Success Manager will manage a portfolio of accounts, focusing on tool adoption, client satisfaction, and identifying expansion opportunities within the social commerce space.

Key responsibilities

• Advise clients on maximizing the value of Bazaarvoice software solutions, particularly in social commerce and content generation
• Execute client lifecycle management using productivity tools and ensure clients understand their success metrics
• Promote new feature adoption and develop best practices based on portfolio trends

Required qualifications

• Bachelor's Degree and 1+ years of experience in account management, client success, sales, marketing, or social media
• Customer-centric mindset with a strong focus on client interests
• Fluency in English with strong oral and written communication skills
• Proficiency in time management, organization, and prioritization
• Passionate about social media and innovative strategies in the digital space