Associate Client Success Manager

Job Summary

To support client success, the full-time Associate Client Success Manager will manage a portfolio of clients remotely, ensuring strong adoption of the platform and driving measurable business outcomes through strategic partnerships and cross-functional collaboration.

Key responsibilities

• Serve as the primary point of contact for assigned client relationships, acting as a trusted advisor throughout the client lifecycle
• Drive adoption of solutions by aligning product capabilities with client use cases and developing success plans with measurable outcomes
• Own the client experience across onboarding, stabilization, adoption, and renewal readiness, ensuring smooth transitions and satisfaction

Required qualifications

• Bachelor's degree in Business Administration, Risk Management, Insurance, Information Systems, Finance, or a related field, or equivalent practical experience
• 1+ years of experience in a client-facing role within a SaaS, technology, consulting, or services environment
• Demonstrated ability to build and maintain productive client relationships
• Strong organizational and time management skills, with the ability to manage multiple priorities
• Client-first mindset with a focus on delivering measurable value and outcomes