Associate Customer Experience Manager
Job Summary
Supporting customer interactions, the full-time Associate Customer Experience Manager will manage inbound chat and email communications, execute provisioning tasks, and assist with onboarding while working remotely in Colombia.
Key responsibilities
- Handle inbound chat and email inquiries, ensuring timely and empathetic responses
- Execute provisioning tasks and support onboarding processes for new customers
- Contribute to the knowledge base by drafting and updating articles based on customer interactions
Required qualifications
- A genuine drive to learn a complex product and build a career in customer experience
- Strong written communication skills and a calm, empathetic approach under pressure
- Comfort with using multiple tools simultaneously, such as HubSpot and Jira
- Prior exposure to SaaS support or concepts related to SSO/SAML or LDAP/Active Directory is a plus
- Experience with data imports or customer onboarding is advantageous
Complete Job Description
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