Associate Customer Operations Manager

Job Summary

To support a growing customer experience, the full-time Associate Customer Operations Manager will manage operational tasks related to data operations, user acceptance testing, and quality assurance while working remotely.

Key responsibilities

• Support customer data operations, including file feeds and eligibility changes, while resolving issues related to SFTP and data partner changes
• Execute user acceptance testing and quality assurance for product launches and updates, documenting results and driving issue resolution
• Maintain accurate customer configuration documentation and coordinate with cross-functional teams to ensure timely updates and communication

Required qualifications

• Approximately 2+ years of experience in operations, project coordination, or technical support, with demonstrated independence and impact
• Strong attention to detail and proficiency in working with structured data and operational systems
• Proven problem-solving skills, including the ability to investigate discrepancies and escalate issues effectively
• Ability to manage multiple priorities and collaborate across teams while meeting deadlines
• Demonstrated proactive use of AI tools to enhance efficiency and a willingness to learn new systems quickly