Associate Customer Service Communications Partner

Job Summary

Supporting the QVC Group's customer service strategy, the full-time Associate Customer Service Communications Partner will create content, enhance internal messaging, and collaborate with leadership while working remotely from designated states.

Key responsibilities

• Create and edit content, including SOPs, to improve internal communications
• Assist customer service team members in handling inquiries to promote one-call resolution
• Evaluate impacts of new programs and changes on customer and representative experiences

Required qualifications

• Bachelor's degree or 2+ years' experience in professional communications, marketing, or knowledgebase management
• Strong writing and editorial judgment with the ability to simplify complex strategies
• Proficiency with modern communication tools and AI for writing and editing
• Demonstrated project management skills
• Fluency in using various communication channels, including intranets and video content