Associate Customer Service Representative

Job Summary

To support essential service and order processes, the remote Associate Customer Service Representative will respond to customer inquiries, process orders, and ensure accurate service delivery in a contract role requiring flexibility to work between 7 AM and 8 PM.

Key responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other channels
• Process customer orders, service requests, and required documentation
• Collaborate with internal teams to resolve customer issues or fulfill requests

Required qualifications

• High school diploma or equivalent and at least 1 year of customer service or related work experience, or an Associate's degree with demonstrated capability in a comparable role
• Willingness to learn and improve processes
• Strong multitasking skills using various communication channels
• Basic computer and data entry skills
• Ability to manage difficult or sensitive situations with professionalism