Associate Customer Success Manager

Job Summary

A company is looking for an Associate Customer Success Manager to support the Customer Success team within the education sector.

Key Responsibilities

• Serve the Scaled, Emerging, and Mid-Market customer segments
• Develop and implement customer success plans to maximize product value and achieve desired outcomes
• Collaborate with cross-functional teams to ensure exceptional service and monitor customer health indicators

Required Qualifications

• Bachelor's degree in business, communications, computer science, or related field (or equivalent experience)
• 1+ years of experience in customer success, customer service, or a related field
• Proven track record of developing successful customer experience strategies
• Some experience in project management and managing multiple projects simultaneously
• Proficiency in Microsoft Office and relevant software applications; experience with educational software is a plus