Associate Customer Success Manager

Job Summary

A company is looking for an Associate Customer Success Manager - Scaled.

Key Responsibilities

• Create and deliver renewal quotes, ensuring accuracy and alignment with customer agreements
• Build foundational relationships with assigned accounts and proactively address customer needs
• Track customer health scores and assist in responding to customer concerns and issues

Required Qualifications

• 0-2 years of experience in customer success, account management, or a related field, preferably in a SaaS or subscription-based environment
• Basic knowledge of CRM software and customer success tools is a plus, but not required
• Highly organized with the ability to manage a portfolio of accounts
• Eagerness to develop and grow in the customer success space
• Desire to learn how to engage and support customers