Associate Customer Success Manager

Job Summary

A company is looking for an Associate Customer Success Manager to support down-market accounts and drive adoption and growth.

Key Responsibilities

• Drive retention and growth within the down-market business segment
• Provide insights to customers to ensure proper adoption and ROI
• Proactively contact struggling customers to provide guidance and best practices

Required Qualifications

• BA/BS preferred
• Experience working with cross-functional teams (Sales, Product, Marketing)
• Driven, self-motivated, and enthusiastic
• Access to a quiet and enclosed working environment with a fast internet connection
• Comfortable articulating software and engaging with executives