Associate Customer Success Manager

Job Summary

A company is looking for an Associate Customer Success Manager to drive retention and growth within an established book of business.

Key Responsibilities

• Manage a large portfolio of customers using tech-touch and semi-automated engagement strategies
• Oversee the end-to-end renewal lifecycle, ensuring high retention rates and timely contract execution
• Identify at-risk accounts and high-potential accounts for product expansion and facilitate hand-offs to sales teams

Required Qualifications

• 1-3 years of experience in Customer Success, Account Management, or Sales Operations, preferably in a SaaS environment
• Strong organizational skills and self-motivation to manage a high volume of accounts
• Proficiency with CRM tools, particularly Salesforce, and a data-driven approach to decision-making
• Ability to create concise digital content and conduct professional conversations
• Focus on efficiency and automation to enhance customer engagement