Associate Customer Success Manager

Job Summary

A company is looking for an Associate Customer Success Manager.

Key Responsibilities

• Respond to customer inquiries via phone or email in a timely and professional manner
• Assist with platform training and manage routine customer check-ins and health monitoring
• Support CSMs with account management activities and document product feedback

Required Qualifications, Training, and Education

• Associate's or Bachelor's degree in a relevant field or equivalent work experience preferred
• 1+ year of experience in customer support, account management, SaaS, or healthcare operations preferred
• Experience working in home care or Medicaid-driven environments
• Tech-savvy with a willingness to learn new systems quickly
• Exposure to customer success tools such as ChurnZero, Gong, and/or Zendesk