Associate Customer Success Manager

Job Summary

A company is looking for an Associate Customer Success Manager to manage customer inquiries and ensure a high-quality experience in a tech-driven environment.

Key Responsibilities

• Manage all inbound customer inquiries across various channels (email, chat, support tickets)
• Triage and escalate complex issues while maintaining accurate data across CRM and support tools
• Collaborate cross-functionally to enhance the efficiency and quality of the customer experience

Required Qualifications

• 1-3 years of experience in Customer Success, Support, or a customer-facing role
• Highly organized and able to manage high volume with speed and accuracy
• Systems-oriented with a focus on improving structured processes
• Resourceful and proactive in identifying patterns and solving problems
• Familiarity with tools like HubSpot or similar is a plus