Associate Customer Success Manager

Job Summary

A company is looking for an Associate Customer Success Manager.

Key Responsibilities

• Serve as the primary point of contact for developing accounts and monitor customer system utilization
• Educate and upsell customers on relevant system features and document customer interactions
• Collaborate with peers to share customer feedback and track key performance indicators

Required Qualifications

• Bachelor's degree in Life Sciences, Business, Information Technology, or related field
• 1-2 years of experience in a B2B SaaS customer-facing role or equivalent operational experience
• Experience managing customer accounts or issue resolution through a CRM platform
• Familiarity with clinical research, healthcare, or life sciences workflows
• Proficiency with web-based business applications and adaptability in a fast-paced environment