Associate Customer Success Manager

Job Summary

Supporting the Strategic Business Segment, the full-time remote Associate Customer Success Manager will manage onboarding, campaign strategy, and performance reporting for high-value brands across Amazon and Walmart, driving customer growth and operational excellence.

Key responsibilities

• Support onboarding and activation of customers by ensuring seamless integration of their Amazon and Walmart accounts
• Collaborate with Customer Success Managers to develop structured campaign strategies aligned with customer goals and KPIs
• Monitor performance metrics and deliver insights through dashboards and business reviews to drive measurable outcomes

Required qualifications

• 2-4 years of experience in customer success, account management, or digital advertising, preferably in eCommerce or ad tech
• Foundational understanding of Amazon and Walmart advertising ecosystems, including campaign structure and performance metrics
• Strong analytical skills with the ability to interpret performance data and provide actionable recommendations
• Highly organized with the capability to manage multiple priorities in a fast-paced environment
• Clear communicator, able to engage effectively with internal stakeholders and customer teams