Associate Customer Success Manager

Job Summary

Working remotely in a full-time capacity, the Associate Customer Success Manager will guide brands through campaign execution on the platform, ensuring a smooth experience while collaborating with cross-functional teams and managing customer relationships.

Key Responsibilities

• Serve as the primary point of contact for assigned brands during campaign execution, providing proactive guidance and exceptional service
• Coordinate campaign setup, launches, and edits, ensuring alignment with brand needs and internal quality standards
• Communicate campaign updates and customer feedback with internal stakeholders to improve processes and enhance the customer experience

Required Qualifications

• Bachelor's degree or equivalent experience
• 18-24 months in customer success, account management, project coordination, operations, or marketing, preferably in a Seed or Series A stage SaaS company
• Experience in the Creator world or CPG industry is a significant advantage
• Familiarity with project management tools like Asana and CRM platforms such as Hubspot
• Ability to thrive in a fast-paced environment and communicate effectively across teams