Associate Customer Success Manager
Job Summary
To support the Customer Success Team, the full-time Associate Customer Success Manager will manage the full customer lifecycle, including onboarding, adoption, training, and renewal, while working remotely and ensuring user satisfaction across North America.
Key responsibilities
- Own and manage the full customer lifecycle, ensuring customer satisfaction and success
- Build strong relationships with customers and identify opportunities for upsell and cross-sell
- Collaborate with internal teams to resolve customer issues and collect feedback for product improvement
Required qualifications
- 1+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech
- Strong technical aptitude with willingness to learn tools like OpenCTI or OpenBAS
- Experience with CRM/CSM tools and customer journey tracking
- Familiarity with the cybersecurity sector and threat intelligence
- Fluency in French and English
Complete Job Description
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