Associate Customer Success Manager

Job Summary

A company is looking for an Associate Customer Success Manager in the United States.

Key Responsibilities:

• Support the Principal CSM in managing the success and retention of a portfolio of strategic customers
• Advise customers on best practices for product usage and help them optimize performance
• Collaborate with cross-functional teams to provide an outstanding customer experience and drive continuous improvement

Required Qualifications:

• 1+ years of Customer Success Management or Account Management experience
• An analytical and metrics-driven work style
• Strong project management experience
• Customer management experience within complex accounts
• Background in e-commerce, fraud, or payments industries is a plus